(02) 9847 0030

Terms and Conditions

Payment Options
BBI accepts Visa Card and Mastercard as payment options. Online customers may also request an Invoice to a customer account.

Pricing and GST
All prices are in Australian dollars $AUD and include GST.Overseas customers are not charged GST on their order.

Delivery Policy

Shipping within Australia
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping is free within Australia and will take approximately 3 - 5 working days. For delivery within Australia we use Australia Post.

Shipping Internationally
For international orders contact BBI for shipping costs.

For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

Delivery Times
Your order will be dispatched within 2-3 business days of receiving your order.

Ordering Difficulties
If you are experiencing problems with our shopping cart please contact BBI on +61 2 9847 0030 or email bbi@bbi.catholic.edu.au

Shopping Security
BBI considers the security of your information to be of paramount importance. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details and follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we received it.

Disclaimer
We take all reasonable measures to protect your personal information from loss, unauthorised access, destruction, misuse, modification or disclosure as far as is permissible under law, but we do not accept any responsibility for any unauthorised access gained to any of your personal information in our possession.

Return and Refund Policy
Thank you for shopping with The Broken Bay Institute. If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 30 business days to return an item from the date you received it. To be eligible for a return, your item must notify us in writing (email bbi@bbi.catholic.edu.au) within 7 days of receipt of your purchase. Your item must returned in its original packaging, unused and be in the same condition you received it. Your item needs to attach a copy of the receipt and mailed to:

Product Returns
The Broken Bay Institute
PO Box 662
PENNANT HILLS NSW 1715

Refunds
Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item to us, contact us on +61 2 9847 0030.

 

PRIVACY

Use of Information
Our Privacy Policy is provided to make you aware of how we collect, use and manage information of visitors to our website and online shop. BBI views the personal privacy of users as an important issue, and we are committed to maintaining the security of personal information provided to us.

We will collect and maintain in our database certain personally identifiable information from you only when you provide it to us on a voluntary basis, for example, when you make an inquiry, purchase a product online, contact us, subscribe to our newsletter or forums, or establish an email account.

The information you supply will only be used for the purpose for which you have provided it, and it will not be added to a mailing list or used for any other purpose without your consent.

We will not share any information about you with third parties, except as provided by civil privacy legislation.

Please be aware that this site does not provide facilities for the secure transmission of information across the Internet.

Information Collected
When you visit our website, subscribe to one of our mailing lists or make a purchase online the following information may include but is not limited to:

  • Your server address
  • Your top level domain name (for example .com, .gov, .au, .uk etc)
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The previous site you have visited
  • The type of browser you are using
  • Name, email, address, telephone, organisation
  • Payment details, such as credit card details

 

Your Consent
By using our site, you are consenting to our Privacy Policy. We will review this Privacy Policy periodically, and if we ever change our Privacy Policy, we shall post any changes on this page so that you are always kept informed of the information we collect, how we use it and the circumstances under which we disclose it, if at all.

If you have any questions or comments about our Privacy Policy, please contact Ms Amelia Buchanan on abuchanan@bbi.catholic.edu.au or +61 2 9847 0526.

 

Updating this Privacy Policy
The content of this Privacy Policy may be updated from time to time and we suggest you to return to this page on a regular basis and carefully read the information provided.

 

Policy last updated 14/4/15

 

 

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